Purpose – This article aims to describe how one company has used an ethical approach to strengthen a competitive position based on knowledge management and technological innovation. Design/methodology/approach – The article presents a case study of Indra, a leading Spanish technology...

How do you promote a restaurant if you are restricted in your ability to advertise? This question has been exercising the Salisbury YMCA of Hong Kong which suffered a 15 percent decline in customers of its Food and Beverage Division between 1994/1995 and 1998/1989. Being a non‐profit making,...

It is a common failing in mankind to look for knowledge and the solution in the far distance when the answer lies unnoticed at our feet. How do diverse and large corporations learn and share that knowledge internally in the face of so many pressures and constraints? At the heart of knowledge...

The idea that employees are an organization’s greatest resource is now accepted universally. All companies claim to subscribe to it, even those which treat staff in a cavalier fashion. For the majority of organizations, however, the belief is a genuine reflection of an awareness that they will...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The purpose of this paper is to review a case study of a recent corporate rebranding initiative to examine how staff respond to changed values. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments. Findings – A...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...