Purpose – This paper aims to form a best practice guide on how to successfully customize employees' work experience to engage the workforce and boost talent retention, as well as employee performance and productivity to the benefit of the organization and its workforce....

Too often, performance management is seen as an HR process that does little for the development of individuals or the organization. Adrian Ward describes how Lloyds TSB revolutionized its approach by linking the objectives of its 80,000 employees to an overarching Balanced Scorecard.

In 2004, BT Retail Online enlisted the help of coaching consultants Trinity Horne, to identify methods of improving and optimizing its performance management framework. Ian Brumwell and Paul Reynolds of Trinity Horne explain how implementing a MasterCoach program with management development...

Purpose – The aim of this paper is to discuss the importance of talent management to strategic success, to identify the challenges in building talent power and to explore how to overcome those challenges. It summarizes some of the thinking from the book, The Talent Powered Organization...

Purpose – This case study feature sets out to describe how a global manufacturing business, TMD Friction, changed its organizational culture and became a much more successful business over a 12‐month period through the implementation of a change management program with people policies at its...

Purpose – The purpose of this paper is to describe how Deutsche Post DHL's HR shared service center organization enhanced its KPI system (scorecard) by moving it towards a more operational, detailed and process‐oriented measurement level. Design/methodology/approach – The paper describes a...

Developing leadership skills through a performance management program was key to achieving a cultural shift at Rabobank international, explains Stephan Janssens, head of HR Europe, who coordinated the global initiative.

Purpose – Organisational performance requires robust performance management, with the leadership skills and behaviours to bring the process to life. This paper seeks to address the challenge of how HR can get an understanding of the associated shift required within organisations....

Purpose – The purpose of this case study is to look at how supporting teams to dig into the details of specific work improvement projects not only achieves business results, but also provides a strong foundation for good human resource (HR) practices, such as performance management and...

Purpose – The purpose of this article is to establish how HR professionals can help to accelerate the performance of senior leaders in the first 100 days. Design/methodology/approach – The article begins with an appraisal of how many businesses approach the first 100 days, how resources are...