Purpose The purpose of this paper is to clearly define the concept of engagement and distinguish it from other descriptions of positive employee well-being. It then discusses how to measure this concept objectively and reliably. Design/methodology/approach The paper looks at the distinctive...

Keeping a close eye on what motivates employees made all the difference to Craegmoor Healthcare’s staff turnover rates, as its HR and IT director, Denise Keating, explains in this article. By focusing on three priority areas for improvement (management development, staff training and...