Purpose – This paper seeks to address the role and impact of employee engagement within an organization undergoing cultural transformation, addressing the issues of monitoring and increasing levels of staff engagement over time. Design/methodology/approach – The paper draws on in‐depth...

Purpose – This paper aims to inspire and support leaders wanting to change the culture of large and complex organizations by sharing what HSBC experienced in Argentina, describing how and why an entire organization recently went through 100 days of intense activity, significantly changing the...

Purpose – Organisational performance requires robust performance management, with the leadership skills and behaviours to bring the process to life. This paper seeks to address the challenge of how HR can get an understanding of the associated shift required within organisations....

Purpose – With the appointment of a new commissioner of police, there was an understanding that this UK regional police authority's environment and expectations – and the way in which it needs to interact with the public – were changing. In early 2009, ASK was appointed as a key partner to...

Purpose – This article intends to provide guidance to HR professionals and others involved in the planning and implementation of post‐merger integrations. It seeks to argue that successful integration requires an “art and science” based approach to organizational change, and to...

Purpose – This article aims to focus on a program that was designed to support a major international specialist publisher during a global organizational change program and to support individuals with their personal transitions. Design/methodology/approach – The program derived from a...

Purpose – The aim of this paper is to demonstrate how global IT services provider Wipro Technologies addressed the early engagement issues associated with its fast pace of growth across geographic and cultural boundaries. Design/methodology/approach – This paper identifies the problems...

Purpose – Teleworking is often indicated as a flexible working arrangement. This paper seeks to highlight that flexibility is just one positive characteristic of telework and to demonstrate both the strategic and practical implications of adopting telework. In addition, it aims to highlight...

Purpose – Bringing corporate strategies to life and engaging with staff have become key concerns of HR directors and CEOs alike in recent years. Active engagement and meaningful involvement in that strategy are difficult to achieve. This paper aims to document two successful internal...

Many have heralded the new role of HR as the driver of organizational change, whether it be a restructuring, merger, acquisition or shift in corporate culture. If HR is to be successful in engaging employees through transitions and new initiatives it needs to embrace the role of change champion.