Purpose – This paper proposes that a developed awareness of and openness to diversity supports people management and also the ability to work in an ever more complex business environment. Diversity begins from an understanding of one's own diversity – the richness of one's own history,...

Purpose – The purpose of this article is to show how The Rockwool Group has undergone an impressive change journey in recent years. Under the leadership of its president and chief executive officer, Eelco van Heel, the business has successfully redefined its strategic objectives, clarified its...

Purpose – This case study aims to explore how coaching capability and leadership behaviors were developed at Ageas UK in order to improve business performance and create a cultural change at all levels of the organization. Design/methodology/approach – Following its introduction in early...

Purpose – This paper seeks to address the role and impact of employee engagement within an organization undergoing cultural transformation, addressing the issues of monitoring and increasing levels of staff engagement over time. Design/methodology/approach – The paper draws on in‐depth...

Purpose – This paper aims to inspire and support leaders wanting to change the culture of large and complex organizations by sharing what HSBC experienced in Argentina, describing how and why an entire organization recently went through 100 days of intense activity, significantly changing the...

Purpose – Organisational performance requires robust performance management, with the leadership skills and behaviours to bring the process to life. This paper seeks to address the challenge of how HR can get an understanding of the associated shift required within organisations....

Purpose – With the appointment of a new commissioner of police, there was an understanding that this UK regional police authority's environment and expectations – and the way in which it needs to interact with the public – were changing. In early 2009, ASK was appointed as a key partner to...

Purpose – This article intends to provide guidance to HR professionals and others involved in the planning and implementation of post‐merger integrations. It seeks to argue that successful integration requires an “art and science” based approach to organizational change, and to...

Purpose – This article aims to focus on a program that was designed to support a major international specialist publisher during a global organizational change program and to support individuals with their personal transitions. Design/methodology/approach – The program derived from a...

Purpose – This article aims to question the narrow focus of the existing approaches to leadership development, and guide organizations to a more systemic perspective. Design/methodology/approach – The findings are based on the review of academic literature on the subjects of leadership and...