Following a number of management team changes, WH Smith Travel wanted to establish how its employees viewed the company … workforce surveys helped to gauge the impact of the changes, identify areas for improvement and encourage employee engagement.  …

The Environment Agency needed to identify key areas of its communication processes for improvement in order to engage …

Tom Bartridge, a change management consultant and previously team leader on the GASCO 21 merger project, shows how …

Purpose The purpose of this paper is to help leaders with their performance management explore how a simple ongoing …

/methodology/approach – Strategic HR has the potential to modernize management practice, bringing it into line with the needs of the twenty …

expert in employee engagement research. This article incorporates findings from its external benchmarking database … leadership. Findings – Communication, trust and teamwork are at the heart of engaging leadership. Practical implications – This …/value – The paper combines benchmarking research with case study content to give a realistic view of engagement based on real …

the ability to deliver change management at Contour Housing Group. Design/methodology/approach – The paper looks at the … background to the need – the client's own research, which highlighted employee concerns regarding the management and … communication of change – and outlines the development of focus groups to understand more about the need and to develop a strategy …