During the past two decades a big effort has been made in exploring the complementarities between information and communications technology (ICT) adoption, investment in human capital and organizational change, and how these affect economic performance. Such investigations, however, remain...

Using data drawn from the 2007 and 2009 Istat ICT-PA surveys on 4471 Italian municipalities, we identify the technological, organizational, and contextual factors associated with the development of e-Government services in local administrations. We find that both outsourcing and internal...