Purpose – This paper aims to investigate how to improve business service quality (BSQ) in an e‐commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e‐commerce environment. Design/methodology/approach – The paper examines BSQ along four...

Purpose – The aim of this paper is to expand the knowledge of buyer‐supplier relationships by investigating the extent to which organisational cultural fit between a buyer and supply chain participants influences performance. Design/methodology/approach – The study was conducted in a FMCG...

The use of subcontracting within the construction industry has become commonplace with many main contractors only undertaking the management and co‐ordination activities. The reliance on subcontractors has put much stress on the main contractor‐subcontractor relationship. As main contractors...

Purpose – This paper seeks to report the results of a study examining the importance of information quality for the efficacy of collaborative supply chain practices. Design/methodology/approach – A questionnaire was sent to procurement managers throughout the supply chain within the German...

Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e‐business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive...

Many manufacturers are considering the just‐in‐time (JIT) philosophy in order to become more competitive in global markets. An important element of the JIT strategy is the purchasing function. The procurement of parts and materials plays a key role in the successful implementation of a JIT...

Over the last number of years, outsourcing has become an important issue for many organisations. The potential for outsourcing has moved from peripheral activities such as cleaning and catering to critical activities such as design and manufacturing. However, there is evidence to suggest that...

The aim of this research is to identify the drivers and processes that can influence the outsourcing process in the telecommunications industry. The research focuses on a telecommunications equipment manufacturer that has outsourced a range of activities to suppliers including assembly...