Cover -- Contents -- Preface -- Acknowledgments -- Chapter 1: Lean Work Design -- Chapter 2: Customers Drive the Lean Company -- Chapter 3: Process Flow -- Chapter 4: Little's Law -- Chapter 5: The Effects of Variance in the System -- Chapter 6: Buffer Management -- Chapter 7: People -- Chapter...

Lean Work Design comes directly from our view that lean operations results from the work design. This book uses three existing work design theories to study lean operations and to identify the principles of lean operations. First, systems theory is used to conceptualize how lean operations...