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How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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How do experiences enhance brand relationship performance and value co-creation in social commerce? : the role of consumer engagement and self brand-connection
Nadeem, Waqar; Teck Ming Tan; Tajvidi, Mina; Hajli, Nick - In: Technological forecasting & social change : an … 171 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012807201
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Consumers' value co-creation in sharing economy : the role of social support, consumers' ethical perceptions and relationship quality
Nadeem, Waqar; Juntunen, Mari; Shirazi, Farid; Hajli, Nick - In: Technological forecasting & social change : an … 151 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012229295
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Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu; Gao, Yanhuan; Huang, Youlin; Chen, Lihan - In: Technological forecasting & social change : an … 196 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
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Can a CEO's YouTube apology following a service failure win customers' hearts?
Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael - In: Technological forecasting & social change : an … 95 (2015), pp. 87-95
Persistent link: https://www.econbiz.de/10011474546
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Patient-centric quality assessment framework for healthcare services
Park, Geun-wan; Kim, Yongse; Park, Kwangtae; Agarwal, … - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 468-474
Persistent link: https://www.econbiz.de/10011613350
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Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012804322