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Can a CEO's YouTube apology following a service failure win customers' hearts?
Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael - In: Technological forecasting & social change : an … 95 (2015), pp. 87-95
Persistent link: https://www.econbiz.de/10011474546
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FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui; You, Xuyuan; Chang, Victor - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
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Patient-centric quality assessment framework for healthcare services
Park, Geun-wan; Kim, Yongse; Park, Kwangtae; Agarwal, … - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 468-474
Persistent link: https://www.econbiz.de/10011613350
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
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Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne; Mettler, Tobias; Rohner, Peter; Winter, Robert - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
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Customer relationship management (CRM) and innovation : a qualitative comparative analysis (QCA) in the search for improvements on the firm performance in winery sector
Guerola-Navarro, Vicente; Oltra-Badenes, Raul; … - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012804672
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Effect of u-healthcare service quality on usage intention in a healthcare service
Jang, Sung Hee; Kim, Rachel H.; Lee, Chang Won - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 396-403
Persistent link: https://www.econbiz.de/10011613249