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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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Technology-enabled personalization : impact of smart technology choice on consumer shopping behavior
Riegger, Anne-Sophie; Merfeld, Katrin; Klein, Jan F.; … - In: Technological forecasting & social change : an … 181 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013417195
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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A social CRM analytic framework for improving customer retention, acquisition, and conversion
Lamrhari, Soumaya; El Ghazi, Hamid; Oubrich, Mourad; El … - In: Technological forecasting & social change : an … 174 (2022), pp. 1-19
Persistent link: https://www.econbiz.de/10013209542
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Effect of u-healthcare service quality on usage intention in a healthcare service
Jang, Sung Hee; Kim, Rachel H.; Lee, Chang Won - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 396-403
Persistent link: https://www.econbiz.de/10011613249
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Delineating the role of mood maintenance in augmenting reality (AR) service experiences : an application in tourism
Huang, Tseng-Lung; Tsiotsou, Rodoula H.; Liu, Ben Shaw-ching - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014266207
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Understanding medical consumers' intentions to switch from cash payment to medical mobile payment : a perspective of technology migration
Hsieh, Pi-Jung - In: Technological forecasting & social change : an … 173 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013202577
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Disruptive technologies and abundance in the service sector : toward a refined technology acceptance model
Schmidthuber, Lisa; Maresch, Daniela; Ginner, Michael - In: Technological forecasting & social change : an … 155 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012236615
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The acceptance and usage of smart connected objects according to adoption stages : an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratifi...
Attié, Elodie; Meyer-Waarden, Lars - In: Technological forecasting & social change : an … 176 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013339051
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Understanding user acceptance of QR code mobile payment systems in Turkey : an extended TAM
Türker, Cansu; Can Altay, Burak; Okumuş, Abdullah - In: Technological forecasting & social change : an … 184 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013541785