The significance of a series of new telecommunication services in Germany is investigated in a study of four business sectors conducted in 1992. Overall, it is revealed that the use of new telecommunication services falls short of the forecasts that were made at the end of the 1980s. Across all...

Value-added services (VAS) are claimed to be among the most important and fastest-growing parts of the telecommunications industry. However, there is a striking lack of precision in the use of the term VAS. Because of the problems of definition the empirical evidence concerning the volume of...