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~isPartOf:"The Academy of Management review : AMR"
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Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
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Transaction cost analysis of service organization - customer exchange
Bowen, David E.
- In:
The Academy of Management review : AMR
11
(
1986
)
2
,
pp. 428-441
Persistent link: https://www.econbiz.de/10001014731
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3
BOOK REVIEWS - Customer Service: Empowerment and Entrapment
Sturdy, Andrew
;
Grugulis, Irena
;
Willmott, Hugh
;
Bowen, …
- In:
The Academy of Management review : AMR
29
(
2004
)
1
,
pp. 130-132
Persistent link: https://www.econbiz.de/10006719010
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