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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily; Bao, Yafang; Huang, Leijun; Wang, Danni; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 184-211
Persistent link: https://www.econbiz.de/10014253097