Huscroft, Joseph R.; Hazen, Benjamin T.; Hall, Dianne J.; … - In: The International Journal of Logistics Management 24 (2013) 2, pp. 230-246
Purpose – Information technology is a key enabler of logistics performance. Unfortunately, most logistics information systems are implemented with forward logistics processes in mind, with little, if any, consideration for the reverse channel. Informed by task‐technology fit theory, the...