Yazdanparast, Atefeh; Manuj, Ila; Swartz, Stephen M. - In: The International Journal of Logistics Management 21 (2010) 3, pp. 375-403
Purpose – The purpose of this study is to explore logistics service value through the theoretical lens of service‐dominant (S‐D) logic with a focus on the creation of logistics value jointly by the provider and the customer. Design/methodology/approach – A cross‐disciplinary literature...