Demand management is the supply chain management process that balances the customers' requirements with the capabilities of the supply chain. With the right process in place, management can match supply with demand proactively and execute the plan with minimal disruptions. The process is not...

Supply Chain Event Management (SCEM) addresses a fundamental business problem: inter‐organizational processes rarely execute as scheduled, since they happen in an environment prone to failure and disturbance. SCEM attempts to identify, as early as possible, the resulting deviations between the...

Purpose – A key vision of tomorrow's industry is creating supply chains which collaboratively strive on enhancing the value to the end‐consumer. The purpose of this paper is to introduce the food value chain analysis (FVCA) methodology for improving consumer focus in the agri‐food sector...

Purpose – This study aims to explore the literature related to modularity in developing and manufacturing physical products in order to employ the idea of modularity into the business services context. Design/methodology/approach – In order to answer the defined research question, the...

Since deregulation of the airlines in 1978, and rail and truck in 1980, the transportation/logistics Industry has undergone significant changes. The trend has been one of improved efficiency and extreme price and cost pressures, requiring more of a customer driven marketing approach on the part...

In this article a model is described, which enables differentiation of the logistics service that a company offers to its customers. Differentiating this service is essential for businesses with a large variation within their customer and/or products portfolio. The model consists of four phases:...

It is evident from examples such as Dell that successful shapers of the supply chain really do change the game, but how can your company do it? Value reengineering is a new approach for how a company can systematically implement breakthrough solutions for its customers. The key is finding the...

Purposes – In the relevant literature about container terminals (CTs), most studies focused on the internal operational management of CT operators. In practice, for improving the performance of CT operators, the external customers’ requirements should also be considered. The purpose of this...

Purpose There is significant potential for adding value by involving customer in the design process and delivery of logistic services. In order to add value to the overall logistic system, the purpose of this paper is to apply an integrated systems approach for the design of forward and reverse...

Purpose – The purpose of this paper is to identify the role and main attributes of manufacturing companies which operate in virtual supply chains. Design/methodology/approach – In order to identify the role and main attributes of manufacturing companies enabling to operate in a virtual...