The concept of a paradigm and the dimensions of a paradigm shift are used to analyze the transition that is currently taking place in Central and Eastern Europe (CEE). Detailed attention is given to the case of Albania This relatively unknown country has overcome the paradigm effect problem and...

The popular total quality management (TQM) approach has tended to focus on internal processes, rather than external issues such as competitiveness and market appeal, and is more reactive and adaptive than anticipative. The time has come to go beyond TQM and to understand the nature and...