A research-based approach to achieving long-term profitability in business What does it take to guarantee success and profitability over time? Authors Christopher G. Worley, a senior research scientist, Thomas D. Williams, an executive advisor, and Edward E. Lawler III, one of the country's...

Forces for change -- New roles for HR -- Evaluating the effectiveness of HR -- Design of the HR function -- Exult -- BP -- Bank of America -- International Paper -- Prudential -- Lessons learned -- Outsourcing and the future of HR.