Purpose – The concept of a mental model has been described by theorists from diverse disciplines. The purpose of this paper is to offer a robust definition of an individual mental model for use in organisational management. Design/methodology/approach – The approach adopted involves an...

Purpose – The purpose of this paper is to broaden previous work on organizational learning and the factors that influence learning in organizational settings. Design/methodology/approach – Qualitative and quantitative research methods that included in‐depth interviews and questionnaire...

Purpose – The purpose of this research paper is to explore the learning process associated with international mergers and acquisitions (M&A) integration strategies. Design/methodology/approach – The paper employs a comparative case study methodology, utilising qualitative data through...

Purpose – The aim of this paper is to investigate the extent to which espoused values among police managers in the Norwegian police force are compatible with those of a learning organization. Design/methodology/approach – A questionnaire was developed and administered to police managers in...

Purpose This paper aims to summarize four decades of research into organizational adaptation, learning and unlearning. Design/methodology/approach The most important contributions to this stream of research have been case studies of organizations struggling to survive serious crises. Findings...

Purpose This paper aims to provide an overview of the concept ‘organizational unlearning’ and its development since it was first introduced to the management literature and presents a useful perspective that can help to advance the conceptual development of this topic....

As part of the Government’s drive for responsive, high quality public services, the 1999 White Paper on Modernising Government suggested that the public service must become a learning organisation. Yet the application of the learning organisation ideal in public sector organisations is viewed...

Far from being emotional deserts, organizations are full of emotion and passion. Increasingly, management has sought to harness emotion to increase work motivation, enhance customer service and work performance and the “emotional intelligence” advocates have sought to develop a toolkit for...

Purpose – This paper aims to analyse and evaluate the transfer process of codified knowledge (CK) performed under two different approaches: the “socio‐technical” and the “top‐down”. It is argued that the socio‐technical approach supports the transfer of CK better than the...

Purpose – The purpose of this paper is to investigate and characterise the knowledge creation process in construction organisations and explore to what extent organisations facilitate the process. Design/methodology/approach – A case study approach is adopted using four construction...