Discusses the concepts of knowledge, information and data. Analyses the concept of knowledge organizations with the focus on its reliance on knowledge workers and intense information flow. Based on the previous discussion, critically analyses four contemporary myths: (1) process improvement...

Suggests that a number of assumptions in the past have been made about how business process improvement, re‐engineering and organizational learning should take place in organizations. Points out that, although a number of these assumptions have been framed on theoretical models, few have been...

Purpose This paper aims to examine factors which influence how tacit knowledge is built and applied by client-facing consultants. Design/methodology/approach Qualitative methods (interviews, thematic analysis) were used to gather and analyse data from 15 consultants in an agricultural extension...