Purpose – Decentralization and company cultures have emerged to master increasing external flexibility, as in a competitive bank in Sweden, raising issues of the sustainability in terms of competence and competence development. The purpose of this paper is to study how the staff members in a...

Based on the argument that employees cannot be empowered until they are competent performers, illustrates how on‐the‐job training (OJT) is essential to operationalizing learning organization concepts. While not a lost art, OJT needs to be revisited as a cornerstone of training theory and...

It has become generally accepted that “people and not capital add the competitive edge” ( The Sunday Times , 17 November 1996). This belief is often put into practice through the use of frameworks of organisational learning and the concept of the learning organisation. These are invariably...

Organisational learning theory appears to be practical when researchers can find links between two or more variables that can be justified and implemented. While much has been written about organisational learning, with many reported successes, further research is needed to link the internal...

The presented instrument for competence assessment is used in an attempt to make a systematic assessment of what and how much has been learned by an individual employee at a certain point of time in his/her career within an enterprise. Competencies in different work areas are treated: handling...

Empirical research has already postulated the link between learning routines and the creation of competencies, but it is less clear how competencies influence organisational performance. This paper is an empirical investigation determining the relationship between the creation of competencies...

People's mental models are viewed as being significant in achieving organizational outcomes, on the assumption that mental models influence people's acts. A fundamental issue in the area of organizational learning, then, is the relation between mental models, learning and performance. We contend...

Purpose – This paper seeks to present a knowledge management (KM) conceptual model for competency development and a case study in a law service firm, which implemented the KM model in a competencies development program. Design/methodology/approach – The case study method was applied...