Despite today’s accelerating rate and extent of change, the needed improvements within many areas of performance and quality of life have not taken place. Posits that productivity is remaining the same or even going down in many areas. Infers that learning and change have not been effective....

Indicates ways in which contact styles can significantly enhance and interrupt learning. Claims there is considerable benefit to be obtained by everyone assessing their contact style tendencies and then moderating them so that they become more helpful in maintaining contact and learning....