In information and service products such as open source software, increasing returns occur on the production or supply side, as well as network externalities on the demand side. For open source software, the social community element needs to be integrated with the framework of increasing...

This paper is about the innovative future of service industries, with a focus on knowledge-intensive business services (KIBS). The authors discuss the unique characteristics of service industries, the effects of internet technology and standardization in the realm of globalization and the future...

This theoretical paper aims to identify the role of trust and reputation between consumers and firms when there is product tampering or other types of product liability. When product tampering occurs, trust implicitly built towards brand or corporation by consumers or customers can be...