Chiang, Ai-Hsuan; Chen, Wun-Hwa; Wu, Soushan - In: The Service Industries Journal 35 (2015) 1-2, pp. 24-43
The capability of customer response speed is commonly employed by firms that wish to strengthen their relationship with customers in order to maintain a high level of service in a hypercompetitive environment of rapidly changing technology. Improved customer response speed also helps...