This paper examines how globalizing service firms can build the capabilities needed for effective international operations. Beginning with a brief review of relevant literature, it then provides theoretical bases for exploring managerial and organizational capabilities in the globalizing...

The replication strategy -- sometimes called the ‘McDonald's strategy’ -- requires efficient transfer of massive amounts of knowledge to be successful. While it is generally agreed that knowledge is a crucial organisational resource, less is understood about how an organisation may use its...