Xin, Yan; Chai, Kah-Hin; Ojanen, Ville; Brombacher, Aarnout - In: The Service Industries Journal 33 (2013) 15-16, pp. 1633-1658
The objective of this study is to improve the understanding of the moderating effects of service solution characteristics on competitive advantage of knowledge-intensive business services (KIBS). This study is among the first to systematically operationalize the contingents in the absorptive...