Flor Vallejo, Verónica; Antony, Jiju; Douglas, … - In: The TQM Journal 32 (2020) 6, pp. 1263-1284
Purpose: Lean Six Sigma (LSS) is a continuous improvement methodology that has been adopted by several companies as a strategy to increase their competitive advantage. However, due to the misuse of LSS theory in practice, a high rate of implementation failure results. There is a need for a...