Purpose – The purpose of this paper is to provide a conceptual framework for conducting a benchmarking visit …/expedition. Design/methodology/approach – Recent articles on the models of benchmarking are reviewed and used to construct a seven …‐step benchmarking visit/expedition framework that is subsequently tested by applying it to facilitate a benchmarking expedition for …

in Indian industry are: “no benchmarking of other company's practices” and “employees are resistant to change”. Factor …

for the construction of benchmarking systems between regional health structures of care utilizing administrative archives … benchmarking framework, considering the dimension of sentinel outcomes. From Lombardy Hospital Discharge Cards proxies of sentinel … outcomes are identified, defined as “context indicators” useful for a benchmarking analysis. Findings – First, the authors …

improvement (CI) benchmarking the ISO 9000 series. Design/methodology/approach – This study attempted to provide this … clarification by developing a framework of compliance criteria for continual improvement (CI) benchmarking the ISO 9000 series …

. Originality/value – This innovative approach to benchmarking against a proven and practical model for business excellence provides …