Purpose – Research has not fully recognised the significance of employee stakeholders to the design and effective operation of performance management systems. The purpose of the paper is to demonstrate the centrality of employees within the stakeholder systems model of performance management...

Purpose – To promote university education quality, performance measure indicators (PMIs) must be established. These indicators ensure the maintenance of university operating standards, encourage individual universities to work on inadequacies, and promote university competitiveness. The...

Purpose – This paper aims to find ways to improve the performance of social and medical establishments through a new organizational structure and the use of quality management methods. Design/methodology/approach – The research is based on an empirical study of a number of French...

Purpose – A number of studies and writings have presented ideas about new working practices that might be embraced in the twenty‐first century. Moreover, that, employers would seek to gain their commitment by adopting the high working practices of high performance working (HPW) for...

Purpose – Earlier research by the author defined the practices of 11 of Australia's long‐term high performing organisations over the 25 year period from 1982 to 2007. It highlighted the importance of effective execution and leadership as key characteristics of these winning organisations....

Purpose – The aim of this paper is to determine whether firms that have received quality awards (understood as an indicator of the implementation of quality systems) obtain higher profitability than those that have not. Design/methodology/approach – The study was performed on a sample of...

Purpose – The purpose of this paper is to explore the system requirements model. According to the concept of loss costs of Type I and Type II errors, it can define the optimal decision line, and reduce overall loss costs. Moreover, it can decrease the probability of Type I and Type II error by...

Purpose – Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes become unstable and do not achieve the expected performance. The purpose of this paper is to face the...

Purpose – The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over the past 100 years. Design/methodology/approach – The paper uses the solid foundation created by the...

Purpose Value-based healthcare suggested using patient-reported information to complement the information available in the medical records and administrative healthcare data to provide insights into patients' perceptions of satisfaction, experience and self-reported outcomes. However, little...