Purpose The purpose of this paper is to investigate the role of Business Process Orientation (BPO) at intra- and inter-organizational levels in various aspects of organizational performance. Design/methodology/approach A comprehensive research model is developed based on the review of...

Purpose – This study seeks to explore the role of process orientation (PO) in organizations that go through a transition in implementing enterprise systems (ESs). Design/methodology/approach – Based on an empirical survey of 3,000 large Canadian and US firms, this study investigates the role...