Arumugam, Veeri; Ooi, Keng‐Boon; Fong, Tuck‐Chee - In: The TQM Journal 20 (2008) 6, pp. 636-650
Purpose – The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design/methodology/approach – The empirical data was drawn...