Mathrani, Anuradha; Wickramasinghe, Shanuka; Jayamaha, … - In: The TQM Journal 34 (2021) 5, pp. 901-921
Purpose: Quality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive. This paper investigates documentation practices used for aligning “light-weight” Scrum methods with ISO 9001 in...