Purpose – As companies are facing an increased need for knowledge creation, innovation, improvement, and change, the processes that enable these matters should be identified. The purpose of this paper is to identify and find a way of classifying these processes. Design/methodology/approach –...

Purpose Many leisure boat manufacturers have thrived on designing and building highly customized boats based on longstanding traditions of craftsmanship. To achieve efficient value chains, it is not enough to optimize each process step, but also important to achieve a smooth flow through the...