CIRC’s report, released in 2001, recommended many improvement measures related to total quality management (TQM) principles … globally, in search of an improvement framework to enhance their quality culture. Originality/value – This paper is an original …

Purpose – Limited research has been conducted on quality management practices in the US homebuilding industry. The … purpose of this paper is to establish which practices are actually applied, to what extent and to discuss how quality … application of quality in the construction and US homebuilding industry, followed by the analysis of 22 case studies of US …

Purpose – The purpose of this paper is to define the quality and productivity problems, and improvement opportunities … there has been a slow change over from quality control (QC) to total quality management (TQM). Research limitations … concludes that improved quality and productivity is needed to eliminate high levels of waste in the construction industry …

managers, quality executives and the management representatives of the quality system of both case organisations. Each … reward, continuous improvement, and teamwork. Meanwhile, the problems faced by both companies in sustaining the quality … area of quality management systems and sustainability management in the service sector.  …

Purpose – This paper aims to explore to what extent the total quality management (TQM) is practised by Hong Kong large … Quality Program. Descriptive statistics, one‐way ANOVA, multivariate tests and correlation matrix were employed to analyze the … practising the six TQM (Malcolm Baldrige National Quality Award) criteria between PLC and NLC in strategic planning (X2).  …

concepts such as eco‐efficiency, triple‐bottom‐line, the natural step and stakeholder value were considered. Using these …. This could be done, for instance, by including the concept of cost of poor quality into sustainability reporting guidelines …

Purpose – The purpose of this paper is to apply Six Sigma methodology, a systematic and structured approach for quality …

developed contexts. However, this work may become an impetus for further research in managing quality in construction industry …. Practical implications The findings can be used to improve the quality provision of construction projects. Originality … developing countries that may greatly benefit by improving the quality of their projects and rectify their diminishing reputation …

/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 …‐side management. Practical implications – Deming's ideas have furthered not only quality management but have also touched areas in the …

system of quality management, being also considered the strategic system of performance measurement balanced scorecard (BSC … literature on general concepts of strategies planning, system of management of quality and BSC, in academic books and articles … of the environment insertion on the quality in stages of a strategy planning, helping the companies to define dedicated …