Purpose The purpose of this paper is to explore whether or not companies committed to quality management within the European Foundation for Quality Management (EFQM) Excellence Model framework use and manage the information in an efficient way, i.e., they have developed information capability....

Purpose: The purpose of this paper is to develop a methodology that is based on the concept of environmental comfort and can serve as a tool that can help companies and employees to implement Kaizen projects. This methodology focuses on the worker’s participation in analyzing and developing...

Purpose – Since the field of healthcare was a latecomer to the quality movement, knowledge transfer has generally flowed in one direction, from industry to healthcare. However, organisations can also be enriched by healthcare. In particular, this paper aims to show industry that important...

Purpose – The purpose of this paper is twofold: to evaluate the importance of the factors reported in the literature as enablers of Continuous Improvement (CI) programmes and to determine the perception of managers of different companies in the Basque Country and Navarre (Spain) regarding the...

Purpose The purpose of this paper is to describe a readiness programme designed to increase employees’ awareness of order and cleanliness as a way of building the necessary foundation for implementing and sustaining continuous improvement processes. In this paper, the authors propose a new...

Purpose – Continuous improvement (CI) is regarded as a powerful approach to achieve business excellence. However, the implementation is not simple as it involves managing a considerable amount of tangible and intangible factors throughout the whole organization. The purpose of this paper is to...

Purpose: The purpose of this paper is to depict how Kaizen and continuous improvement (CI) are represented in scientific journals focusing on quality management (QM) from the 1980s until 2017. Additionally, the study aims to examine how Kaizen is studied and described and how the relationship...

Purpose: The purpose of the article is to present the results of a critical literature review (CLR) on Design of experiments (DoE) in the service industry. Design/methodology/approach: A critical review of existing literature review across various databases including Scopus, Web of Science,...

Purpose: This paper unifies previous research literature on employee participation in continuous improvement (CI) activities through the development and validation of a conceptual model. The purpose of this model is to illustrate how organizational drivers foster organizational and individual...

Purpose: The purpose of this study is to critically evaluate the current status of Design of experiments (DoE) in the service industry or non-manufacturing processes in the manufacturing sector. This involves the identification of critical success factors and challenges in the use of DoE in the...