Souza, Fabiane Florencio de; Corsi, Alana; Pagani, … - In: The TQM Journal 34 (2021) 4, pp. 749-769
Purpose: The purpose of this article is to explore the new concept of TQM 4.0 as a way of adapting quality management (QM) in Industry 4.0 (I4.0), guiding industries to this new phase, which has generated adaptations in numerous areas, one of which is QM and human resources....