Purpose: The purpose of this paper is to explore the antecedents and consequences of a value-dense environment in healthcare service delivery. Design/methodology/approach: A structural model was developed based on a literature review. Circulation of a 31-indicator questionnaire among service...

Purpose: The purpose of this paper is to understand the meaning and operationalisation of quality of service (QoS) in the context of higher education institutions (HEIs). Design/methodology/approach: A systematic literature review of 167 articles published in various peer-reviewed journals...

Purpose: This paper explores the enablers of modular healthcare services. Design/methodology/approach: A survey-based approach was adopted with specialised hospitals as the unit of analysis. A structural model was developed based on a literature review and assessed using a cross-sectional...

Purpose: The purpose of this paper is to understand the meaning and operationalisation of quality in the context of higher education institutions (HEIs). Design/methodology/approach: A systematic literature review is performed of 308 articles published in various peer-reviewed journals between...