Cukier, Wendy; Barkel, Erin; Vaughan, Tania; Gekas, George - In: The TQM Journal 24 (2012) 4, pp. 295-309
Purpose – The purpose of this study is to investigate the presence of quality assurance, risk management, and audit practices at the municipal, provincial and federal levels of law enforcement in Canada. Based on open‐ended interviews and surveys with management of law enforcement agencies,...