Kumar, Vimal; Sharma, R.R.K. - In: The TQM Journal 29 (2017) 2, pp. 218-239
Purpose The purpose of this paper is to develop a relationship between the leader’s management problem-solving styles (MPSS) and total quality management (TQM) focus. Design/methodology/approach The study is based on C.G. Jung’s (1923) four psychological functions or cognitive styles, which...