Saputra, Arnold; Wang, Gunawan; Zhang, Justin Zuopeng; … - In: The TQM Journal 34 (2021) 1, pp. 178-198
Purpose: The era of work 4.0 demands organizations to expedite their digital transformation to sustain their competitive advantage in the market. This paper aims to help the human resource (HR) department digitize and automate their analytical processes based on a big-data-analytics framework....