Heavey, Colm; Murphy, Eamonn - In: The TQM Journal 24 (2012) 2, pp. 108-122
Purpose – The purpose of this paper is to provide new insights in understanding the value of integrating the Balanced Scorecard (BSC) with Six Sigma. Design/methodology/approach – The paper is based on a comprehensive literature review of the BSC and Six Sigma. The literature review provides...