, control charts, as a process measurement tool to guide leadership improvement efforts. The work of Deming will be highlighted … to guide improvement efforts. Findings – Real-time process measures guide improvement efforts by the workers and … management because it enables them to pay attention to the process while simultaneously performing it. Traditional improvement …

Purpose – The purpose of this paper is to establish a procedure to examine an organization's improvement process and … improvement process and analyse reliability of improvement processes conducted at operational, tactical and strategic levels … operation (Ishikawa, fault‐tree diagram, and others). The outcomes are: a questioning scheme on Improvement Story by 5 Whys …

improvement processes (six sigma, 5S, business process reengineering, etc.). But they can also attest to experiencing difficulties … some of their improvement processes. Findings – A model of sustainability for an improvement process is proposed. This … model is founded on three axes: organic state , return on effort and facilitation . To sustain an improvement process over …

, this model combines SERVQUAL, QFD, normal probability distribution, control charts, and process capability. In addition, it …