Purpose – The purpose of this paper is to suggest a quality cost measurement model which is managed in coordination and conjunction with the accounting reports, thereby creating a comprehensive management control tool for organizations. Design/methodology/approach – The contents of this...

Purpose – The purpose of this paper is to discuss the ongoing developments of quality management systems theories and to summarize results of experiments that the author has been conducting since 2003 on convergence of quality thinking and systems thinking and the value generation process in...

Purpose – This paper aims to focus on the relationship between job satisfaction and national culture. Many studies have reported differences in job satisfaction between countries but none has included national culture as a mediating variable. The paper seeks to attempt to do exactly that by...

Purpose – In The Netherlands it has become apparent that disruptive dysfunctional families do not receive the treatment and support they need. This has forced a breakthrough in critical social problems and creeping bureaucratic paralysis. This paper aims to investigate this issue....

Purpose – This paper aims to show the importance of people management as a key indicator of business excellence based on four research projects, conducted on the samples of Polish (in the years 2004‐2005 and 2006‐2007) and Danish companies (in 1999 and 2005). Design/methodology/approach...

Purpose – Few works have dealt with the impact of a corporation's country of origin on the perception of the qualities and behaviour expected of its leaders. This paper seeks to focus on these aspects with special attention to the specific nature of the Japanese leadership style. The choice of...

Purpose – The performance measurement system reflects the corporate strategy and overall business objectives of an organization. The alignment of the performance indicators with the company's critical operating factors, and the processes having bottle‐necks alongside the value chain, could...

Purpose – Between 2004 and 2007, the Argentinian Institute for Quality conducted an investigation exploring how Six Sigma practices evolved within a set of organizations. The goal was to determine which variables influenced this evolution and the relative weight of critical success factors as...

Purpose – Since 2005, the BRABO programme has been part of the province of Antwerp's general intention to move towards an objective‐oriented organisation. With this quality programme, the organisation intends to base its policy on an administrative agreement and a policy programme. BRABO...

Purpose – Quality certification to international standards is an obligatory requirement for automotive and truck industry suppliers of original equipment manufacturers (OEMs). The unique aspect of companies that had their foundation in research and development (R&D) and evolve to operations is...