Purpose – The objective of this research is to introduce and describe a conceptual framework of business ethics in TQM. Design/methodology/approach – In order to highlight the concepts proffered, a case study in the Swedish retail industry was conducted. The data that underpin the case...

Purpose – The objective of this research is to develop and describe a conceptual framework of corporate ethics in total quality management (TQM). Design/methodology/approach – The research is based on a summarised in‐depth and longitudinal case illustration. The summarised case describes...

Purpose – The objective is to describe and conceptualize leadership performance in total quality management (TQM). Design/methodology/approach – A contingency approach to leadership performance in TQM is undertaken. Findings – Contingency models of leadership performance in TQM are...

Purpose – The topic is restricted to the components of total quality management (TQM), in which a set of values, tools and techniques unites the descriptions of TQM. The purpose of this paper is to discuss the impact on an additional core value of the components of TQM, namely the...