quality, Customer service and cost reduction, together with re‐evaluation of jobs and plenty of staff Training has led to the … creation of a quality culture.  …

Purpose – The purpose of this paper is to identify the relevance of Feigenbaum's quality costs model to managers in … student numbers without pro‐rata increase in costs is discussed along with the subsequent need to “measure”. Feigenbaum …'s model is described in detail with examples of industrial costs compared with higher education costs. A possible way of …

Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands …. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement … in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of …

Offers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in …

their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating …

Presents findings from a study that investigated the propagation of quality management practices among Indian … on 500 selected companies from 14 manufacturing sectors. The extent to which quality management practices have been … implemented is reported and the obstacles to adoption are identified. The spread of quality initiatives in various functional …

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total … quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some … marginalisation of quality. However, through major trends such as business to business e‐commerce and six sigma there are clear …

ISO 9001, QS 9000 and TQM. We also analyze the costs and benefits from quality system certification and present practical …The QS 9000 quality system was developed in the United States in 1994 by a team consisting of representatives of … standardize the quality system requirements and documentation developed and maintained by US auto‐motive suppliers. In this paper …

of quality costs in the company, senior management believed them to be higher than both line managers and operators …Reports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality … industry. Despite a previous but unsuccessful quality costing initiative, it was found that some confusion exists, at all …