In modern business the acquisition and management of information has become a competitive force. It can be argued that this has always been the case. Critical in the gathering of information and its analysis is the use of statistics, yet there remains a huge element of distrust amongst senior...

When constructing a management system it is possible for the practitioner to lose the overall objective of the system in the wordy and detailed pursuit of conformance to norms. Every picture tells a story. Suggests a simple way of visualizing the interactions and interdependence of individual...

There are three basic areas of concern for a Chief Executive – the long‐term future of the organization, how to satisfy all the customers over that long term, and how to do so at the lowest possible cost. These areas interact with each other and if plotted as a triangular diagram, illustrate...

The vital factor in any of the “re‐” strategies (reinvention, re‐engineering, realignment, re…) is people’s personal capacity for accommodating change. The most successful organizational transformations include a focus on the readiness of the people as the real source of change....