Considers the definition of business process re‐engineering (BPR) as a process to redesign business as a whole. Describes the basic principles of BPR (customer focus, breadth of knowledge and speed of attack), and why they are so important. Highlights the fact that the success of BPR depends...

The control of documentation in large multi‐site operations brings many problems. One company addressed these by reviewing the nature of documentation and then transferring the bulk of the paper work to a etwork computer system. The transfer took two years and resulted in improvements in...

A shot in time appraisal of the development of TQM within a relatively small manufacturing unit (100 people). Details the unit’s original position, what methodology was used and who took responsibility for the implementation. Details the benefit gained by the exercise and a perspective from a...