Roden, S.; Dale, B.G. - In: The TQM Magazine 12 (2000) 3, pp. 179-185
Reports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality … industry. Despite a previous but unsuccessful quality costing initiative, it was found that some confusion exists, at all … levels of the organisational hierarchy, over the terms used in quality costing. With respect to the perception of the scale …